Education Services for Students

Australia provides rigorous protection for international students through the Education Services for Overseas Students (ESOS) legislation, which requires institutions that provide education to international students, to meet nationally consistent standards in education delivery, facilities and services. Breaches of the Act are treated seriously and the penalties can be significant.

All institutions wanting to deliver courses to international students in Australia must be registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) and meet special registration conditions. 

The National Code of Practice for Providers of Education and Training to Overseas Students 2018 https://www.legislation.gov.au/Details/F2017L01182 provides nationally consistent standards for the conduct of registered providers and the registration of their courses. 

The standards set out specifications and procedures to ensure that registered providers of education and training courses can clearly understand and comply with their obligations under the National Code.

The ESOS framework protects student rights, including: 

• The right to receive, before enrolling, current and accurate information about the courses, fees, modes of study and other information from a provider and the provider’s agent.
• The requirement to sign a written agreement with the provider before or as fees are paid, setting out the services to be provided, fees payable and information about refunds of course money. A copy of the written agreement will be kept by the student and Invicta Technical College.
• The right to get the education paid for. The ESOS framework includes consumer protection that will allow students to be placed in another course if the provider is unable to teach the course.
• The right to know: − How to use the provider’s student support services.
  • Who the contact officer is for overseas students?
  • How to apply for course credit.
  • How to apply for enrolment deferment, enrolment suspension or cancellation. o       The provider’s requirements for satisfactory progress in the courses of study. 
  • How to use the provider’s complaints and appeals process.

The student responsibilities include: 

• Satisfy the student visa condition.
• Maintain Overseas Student Health Cover (OSHC) for the period of the stay.
• Meet the terms of the written agreement with Invicta Technical College.
• Inform the provider of any change of address.
• Maintain satisfactory course progress.